General Billing & Account Queries
Got a balance query or need other account/bill info?
Pay As You Go Electricity
PAYG electricity and the information you need for your supply/top-up
- How can I get Pay As You Go Electricity?
- How can I switch back to Electric Ireland from Prepay Power/Pinergy?
- Is the price of electricity more expensive with a PAYG meter?
- Why is there a deduction from the vend before I use any energy?
- How can I see how much credit is on my meter?
- How can I see my consumption on my meter?
Moving House
What to do to start or finish billing in your name when you change address
Sales Queries & Switching
New Customers
- I’ve recently switched to Electric Ireland, can you confirm my account details?
- I’m thinking about switching to Electric Ireland, what can you offer me?
- How do I switch to Electric Ireland?
- Do I need to let my current supplier know that I wish to switch?
- What do I need to switch to Electric Ireland?
Existing Customers
- Am I eligible for any discounts on my bill?
- When does my contract end?
- What price plan is in place on my account currently?
- Where can I see the discounts to my bill?
- How do I change my electricity price plan?
- What do I need to change my price plan?
Powering Rewards
The Electric Ireland and SuperValu rewards programme for our customers
- How do I redeem a €10 voucher?
- I have forgotten my password?
- Who can join Powering Rewards?
- How do I join the Powering Rewards programme?
- I am a Pay As You Go electricity or gas customer - can I also get €10 off my bill?
- What is Powering Rewards?
Electric Cars
Electric Cars
Power Outages
The people to speak to about power outages
Usage & reducing your bill
Energy-efficiency tips and advice on keeping track of your usage
Online Billing
All the information you will need for our online billing service
- Will I continue to receive a paper bill in the post?
- What if I have forgotten my password?
- How will I know when my bill is ready to be viewed?
- How do I register for online billing?
- Why switch to online billing?
- Can I register multiple accounts at once?
Direct Debit
Information on having SEPA, eliminating the security deposit for new customers and entitling you to a discount
Meter Readings
Advice on sending in a meter reading, which adjusts an estimated bill
Climote
Remote control of your heating from anywhere, any time! Available from Electric Ireland
NightSaver Meter
Also known as day-night meter
Understanding your bill
A breakdown of your bill
- How long do I have to pay my bill?
- What is the Standing Charge?
- What is the Low-user Standing Charge?
- What is the Free Electricity Allowance?
- What is the Household Budget Scheme?
- My bill terms and charges explained